At ‘nextaaqua’ we understand that sometimes things don’t go as planned. If you receive a defective, damaged, or incorrect item, we’re here to make it right with our hassle-free replacement policy.

Eligibility for Replacement

To be eligible for a replacement, please adhere to the following criteria:

1. Notification: Notify us if any dead or survival difficulty issues on the same day of receiving your shipment. You can contact us via WhatsApp at +91- 7510488481
2. Evidence: Provide clear unboxing video of fishes for evidence of the issue. This could include images of the damaged item, packaging, and any relevant details.

Process for Replacement

Once we receive your notification and verify the issue, we will initiate the replacement process as follows:

1. Verification: We will review the provided evidence to confirm the issue with the product.
2. Confirmation: Upon verification, we will notify you of the approval of your replacement request and provide further instructions.
3. Replacement Shipment: We will ship a replacement item to you at an additional shipping cost. Depending on availability, this may include an identical item or a suitable alternative.
4. Return of Defective Item: In some cases, we may request that you return the defective item to us. Shipping charges will be given to the respective account in such cases.

Exceptions

While we strive to provide replacements for all eligible cases, there are some exceptions:

1. Unauthorized Returns: Items returned without prior notification or approval may not be eligible for replacement.
2. Non-Returnable Items: Certain items, such as fish, plants and aquatic pets may not be eligible for replacement due to hygiene or customization reasons.

Contact Us

If you have any questions or concerns regarding our replacement policy, please don’t hesitate to reach out to our customer service team at [nextaaqua@gmail.com] or [+91-7510488481]. We’re here to assist you every step of the way.